Privacy Policy

At DYArtificial, we collect only the information necessary to provide you with our services and respond to your inquiries. The data we collect includes:

• Contact Information: Name, company name, email address, phone number, and mailing address submitted through our contact forms or inquiry forms.
• Business Information: Product inquiries, order details, and any additional information you provide to help us understand your requirements.
• Communication Records: Correspondence via email, phone, or messaging platforms related to your business inquiries or orders.

We do not collect sensitive personal data such as financial information, government-issued ID numbers, or health information through our website.

Your data is collected and used exclusively for legitimate business purposes. We are committed to using your information only in the following ways:

• Business Follow-Up: To respond to your inquiries, provide product information, prepare quotations, and facilitate order processing.
• Customer Service: To communicate with you regarding your orders, shipments, and after-sales support.
• Business Relationship Management: To maintain and improve our business relationship with you, including sending relevant product updates or industry information you may find valuable.

DYArtificial takes the confidentiality of your information seriously. We are committed to protecting your data and ensuring it remains secure at all times.

Limited Exceptions:

Your information may only be shared in the following strictly limited circumstances:

• Service Providers: With trusted logistics partners and shipping companies solely for the purpose of fulfilling your orders (e.g., freight forwarders, customs brokers).
• Legal Requirements: When required by law, court order, or government regulation to disclose information.
• Business Protection: To protect our legal rights, prevent fraud, or ensure the security of our systems and customers.

Data Security Measures:

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, access controls, and regular security assessments.

You have full control over your personal data. We respect your rights and provide you with the following options:

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, it will be securely deleted or anonymized.